Innovation · Technology & data
Technology in service of judgment.
We invest in technology for one reason: to make good claims decisions faster, cleaner, and easier to see. The examiner still decides. The data makes sure the decision is made with everything in front of them, and that you can watch it happen.
Why we build it
A data spine beneath every file.
Complex claims generate complex information. We built an operating spine that captures it once, keeps it clean, and surfaces it in real time, so judgment is never working from a partial picture.
The aim is not technology for its own sake. It is a lower cost of claims handling, pristine real-time data for the insurers and coverholders we serve, and faster, fairer resolutions for everyone on the file.
How it works
Three layers, one spine.
Real-time reporting
Live dashboards built on Microsoft Power BI and a SQL data warehouse give our principals a current view of their portfolio, refreshed daily rather than monthly. Reports are bordereaux-ready and tailored to each principal’s format.
Power BI · SQLClean, structured data
Every file is captured to a consistent structure, so the data can actually be analysed. Trends, reserve accuracy, and leakage surface early, turning claims data from a record of the past into a tool for the present.
Structured intake · AnalyticsAI in the workflow
AI-assisted triage and pattern detection reduce the time spent on each touch of a file, flag bottlenecks before they delay a claim, and bring consistency across a book. It assists the examiner; it never makes the decision.
Assisted triage · Pattern detectionWhere we draw the line
Technology informs. People decide.
Every consequential decision on a file is made by a senior examiner who can defend it. Our tools surface the facts, the patterns, and the numbers faster and more consistently, but the authority to determine a claim stays with a person, accountable and reachable. That is the line we do not cross.
What it means for you
Different seat, same transparency.
See the whole portfolio, live
Real-time visibility and bordereaux-ready reporting to the London market, with data clean enough to stand up to audit and reinsurance.
Stop chasing updates
Clear status on every file, so you spend less time asking where things stand and more time with your client.
A faster path to resolution
Less time per touch means a faster, more predictable route from first notice to a fair outcome.
Specialist claims · Coast to coast