Our People · Leadership
Matt Woodall
President
CIP · CRM · BComm (Hons)
Matt leads Royal Claims Services and still carries files. Fifteen years in claims, a claims-systems background, and a firm built on the belief that technology should inform the adjuster’s judgment, not replace it.
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About Matt
Matt Woodall is President of Royal Claims Services Ltd., the Vancouver-based Delegated Claims Administrator (DCA) that handles specialty and hard-to-place claims for Canadian carriers, brokers, MGAs, coverholders and the Lloyd’s market. He joined the firm in 2017 as a Senior Claims Specialist, examining, telephone adjusting and road adjusting across property and liability losses, and today he leads the business while staying close to the files.
Before Royal Claims, Matt handled and examined claims at Square One Insurance, Intact and Canadian Direct Insurance. He managed a unit of property adjusters, worked large loss files reporting to claims management and reinsurers, and carried catastrophe file loads of more than 200 claims. At Square One he also helped build the claims system that supported the claims team, and that experience shaped how Royal Claims uses technology today: to give the adjuster better information, faster, and to leave the decision with the adjuster.
Matt holds the Chartered Insurance Professional (CIP) and Canadian Risk Management (CRM) designations and an Honours Bachelor of Commerce from the University of Windsor. He is based at the firm’s head office in Vancouver.
Career
Royal Claims Services Ltd.
President
Joined as Senior Claims Specialist: examining, telephone and road adjusting.
Square One Insurance Services
Senior Claims Examiner
Large loss and homeowners claims; helped develop the claims system supporting the team.
Intact Insurance
Claims Representative II
Examined files assigned to independent and field adjusters; catastrophe file loads.
Canadian Direct Insurance
Manager, Property Claims
Also Management Associate (Sales and Service, Underwriting, Claims, Marketing, Finance) and Claims Adjuster, BC Auto.
Specialist claims · Coast to coast
Have a claim others can’t place?
Matt reads every message personally and replies within one business day.