Delphine Clerc, Business Development Manager, Royal Claims Services Ltd.

Our People · Leadership

Delphine Clerc

Business Development Manager

Humber College · University of Toronto

Delphine leads business development for Royal Claims Services. Bilingual, based in Toronto, and a former claims adjuster, she understands the file before she talks about the relationship.

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About Delphine

Delphine Clerc is Business Development Manager at Royal Claims Services Ltd. She works with carriers, brokers, MGAs and coverholders across Canada to understand their programs and what they need from a claims partner, and she gives the firm a fully bilingual point of contact for new relationships in English and French.

Delphine brings more than a decade of experience across insurance, client services and business development in Canada, the United States and Europe. She began as a bilingual claims adjuster at Gallagher Bassett and Chubb, investigating property losses, handling environmental claims and negotiating bodily injury and property damage settlements. She went on to found and run a translation boutique serving Canadian insurers, law firms and corporate accounts, and served as Vice President of Business Development at Sedgwick, where she supported the sales team, managed client accounts and helped strengthen client retention.

Delphine holds a diploma from Humber College, studied at the University of Toronto, and completed her Canadian insurance certification in loss adjusting, auto and property. She is based in Toronto.

Career

Present

Royal Claims Services Ltd.

Business Development Manager

Carrier, broker, MGA and coverholder relationships across Canada, in English and French.

2018 to 2022

Sedgwick

Vice President, Business Development

Supported the sales team, managed client accounts and follow-up, analysed customer needs and market trends.

2011 onward

Pour Vous Translation

Founder and Managing Director

Translation boutique serving Canadian insurers, law firms and corporate accounts.

2009 to 2011

Chubb Insurance

Bilingual Claims Adjuster

Front-line claimant, supplier and internal support; records, assessments and reimbursements.

2006 to 2009

Gallagher Bassett

Bilingual Claims Adjuster

Property damage investigations, environmental claims, bodily injury and property damage settlements.

Specialist claims · Coast to coast

Have a program to talk about?

Delphine reads every message personally and replies within one business day.

Delphine Clerc, Business Development Manager · Royal Claims Services